CoralGrid offers its maintenance services to companies who cannot afford valuable in-house IT resources, that are often scarce, to be focused on software maintenance. CoralGrid's services enable you to develop and maintain the system offshore, using remote connectivity, to predefined standards of delivery. This allows your core team to concentrate on business if technology is not your business OR develop new IP and new systems if you are a technology company.

A larger offshore component to the maintenance project team helps you significantly reduce cost as well. Please click here for more on offshore IT outsourcing.

As part of the portfolio of maintenance services, we offer:
 

o Error tracking and debugging

o Comprehensive user support

o Content updates

o Application upgrades

o Performance monitoring and testing

o System Documentation

We have a well-oiled process of maintenance transition - we conduct system overview, document the business system requirements, study the existing system documentation, understand and document your expectations and requirements and deliver the Maintenance Process Document. Depending on the exact requirement maintenance projects are done by a combination of on-site and offshore teams. We train the offshore team on the specifics of your existing system if any and use remote communication to maintain the system.

During maintenance we maintain a repository of all maintenance issues so that your organization is aware and can also benefit from any learning.